8 Restaurant Chains With the Worst Reputation

Photo by Yulia Grigoryeva from Shutterstock

Does the reputation of a restaurant influence YOUR decision when choosing a place to eat?

If there’s one thing Maslow taught us, it’s that food is one of the most basic human needs, and it’s at the bottom of the pyramid. Food has gone a long way from being a means of survival to being a multibillion-dollar enterprise capable of transforming food into some kind of art.

Restaurants are very competitive these days because let’s face it, there are so many choices. There are so many different sorts of cuisine, so much variety, and so many varied experiences.

So, aside from the cuisine that restaurants specialize in and the service that they provide, how important is their reputation in the eyes of customers, and does it influence their decision to visit or not visit a restaurant?

Reputation is something that takes years to build, but can only take minutes to ruin. Effective reputation management isn’t always about establishing a positive customer image, but it can also be about repairing a negative one. If your restaurant has a bad reputation, you’ll need to do everything you can to repair it, since it can seriously damage your brand image and ultimately your revenue.

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56 thoughts on “8 Restaurant Chains With the Worst Reputation”

  1. Good for In-N-Out Burger for standing up to a political decision! Nothing about the vaccinations were based on science. JUST GREED and political overreach.

    1. I agree with both of these comments, Mike and Bettt. I’m a lesbian and I LOVE Chic-fil-a. Their food and their people are fantastic. Sadly, the gay community seems to feel that EVERYBODY has got to love and accept us. I say GET A CLUE buttercup. It is called having an OPINION and in this country we are still allowed to have this freedom. Try this concept on the Muslims and some of them will just kill you for it. When the gay community can stand united and say THEY love and accept everyone, let me know. Then we can talk about it. The gay community is made up of some of the most misguided people I have ever met. Not due to who they love, but due to their blind eyes for everything but what THEY want. Y’all might want to study Socialism and Communism because neither group is especially accepting of Gay or Lesbian people.

      As for In-N-Out… this was pure political overreach! And they just won’t stop with additional vaccines either. Anyone who KNOWS HOW vaccines work, should see and know this is a pile of crap. It is just one more brick in the wall to killing America, along with the government seeking to control everything. Medicine, Banking, Food, Utilities, Schooling, Housing and Transportation, Climate Control… (aka known as the weather.)

      Good Gravy, the latest thing I read claims that pet owners should feed their dogs and cats BUGS because of all the meat those animals eat. I have raw fed my meat eating, pointy toothed animals for 18 years. True enough, bugs do provide a fair amount of protein. Unfortunately, they lack a fairly large number of OTHER NEEDED nutritional attributes that a dog or cat requires in their healthy, balanced MEAT DIET.
      If you love America, you had better get a serious clue, we are about to lose all of it.

      1. Thank you so much, I can and do love many gay friends and family members, I do not have to agree with their choices of life partners to love them. Like Chick-Fil-A I am a Christian and am called to love ALL people. I agree with you when did it become I illegal in America to have a differing opinion. Thank you for your good sense and acceptance!

      2. Thank you for having common sense, which we all know, is in short supply these days! And yes we have lost many of our freedoms and we need to stop nitpicking all causes and issues apart and to death.

      3. Your response shows a lot of thought and common sense. It makes me want more Chick-fil-a because they follow Biblical principles (remember: closed on Sunday). And the responses here show that in-and-Out did not follow the government misdirection and idiocy of COVID.

    2. Curbing a pandemic has NOTHING to do with greed as the county health departments that were requiring it did not profit from it! How dumb. Vaccines are main reason quarantining is no longer nesessary.

    3. You are so right, and yet we find ourselves in almost the same political situation today! What is wrong with people! Small businesses die and yet the big ones flourish. What a mess.

    1. James Grady Bishop

      I agree with you I will not stop eating at Chick-fil-A. Why should Chick-fil-A be punished for standing up for Biblical Christian Principles?

      1. I had rather be hated on earth and go to Heaven, than agree with sin and go to Hell. I may be wrong, when I agree with the Bible, but I am willing to take that chance.

    2. Eleanor Porciello

      I do NOT take politics into consideration when selecting where I will eat. I’m with you and will continue to enjoy Chick-Filet.

    3. Chik Fil A may have specific beliefs at the corporate level but their hiring practices are inclusive. As long as they are hiring based on skill or willingness to learn and are not discriminatory I will continue to support them.

  2. Chick – fil – a’s success is in part because of their stance on LGBTQ threats. Although their menus doesn’t particularly float my boat, I will continue to support them because of their moral values.

  3. Bob the chicken fan

    Chick-Fil-A’s overpriced chicken and mind-numbing long lines are biggest issues in Colorado. I suppose what their foudners do is a seperate issue, but do they understand that “mixed race” couples, gay couples, trans folks, LBTQ folks and everyone else eats together? What is it that they continue to have a problem with? Let’s start with a better value in their food and moving those lines along.

  4. Since when vaccinations have being looked at GREEDY? If done right, it saves life and minimizes suffering. I grew up in India – living proof of vaccinations being GOOD.
    Jack Dhuwalia

  5. Yes it has opened my eyes to what corporate greed can do. When restaurants discriminate whatever the reason and are not cognizant about people’s health it shows me what extant many companies in our country are just plain greedy. non care about the consumer just bottom line.

  6. I love Chik-filet. I love that they are a Christian store. I support In-m-Out for their stand. We have lost enough freedom and privacy rights since 9-11.

  7. Chick Fil A makes good food. The only reason we will not patronize them is their overt support for right-wing causes and politics. Same goes for Hobby Lobby.

  8. I love Chick-fil-A and Chipotle two of the few restaurants that have not made me sick at one time or another in Fredericksburg. For the others listed I would agree for those I’ve dined at. We don’t have several of these in this area.

  9. You’re hit job on Chick-Fil-A is unfortunate, and unfair! Their food quality, service, and pricing make them among the very best in the nation. Because the do not espouse your deification of the lgbt movement in no way reflects poorly on this wonderful company. Your politicization of the issue reflects poorly on your professionalism more than anything else.

  10. Chick – Filets owners have the right to support who and what they want…and I will continue to frequent them due to their great food and service. In-And-Out Burger sound like maybe they were one of few who have had any sense in this Covid/Vaccine debacle!

  11. I have never tried an In-an-out burger but I can’t wait to try them. I also love Chick-Fill-A. What ever you say about these restaurnts is not going to stop me from going to them. I think most people just give them bad reviews because of their stance against the left. I agree with the restaurants

  12. You really have no right using your own political views to undermine successful chains that don’t conform to your “wokeness”. California had no right to demand restaurants show proof of vaccinations & if you didn’t like that In-&-Out didn’t want to abide by that unjust ruling , people could choose not to go there. Chick Fil A has every right to donate to whatever group they choose, for them it was a religious conviction & should have nothing to do why people would be encouraged to not eat there. If they like the food they should go or not, Your opinions are just that & formerly in this country we were allowed opposing views.

  13. Chik Fil A makes a great sandwich and has an awesome business model but the corporation is a prime example of self proclaimed Christians contradicting the teachings of Christ and promoting hate for people different from themselves. SMH

    1. Doug,
      So sad to think that standing for something right and moral and natural is an act of hate toward another. No such feelings accompany that stand. Courage, yes; integrity, yes; hate, no. Cheers for Chik Fil A!

  14. YAY for IN-N-OUT standing up against governmental tyranny!! I also support Chick-fil-A for standing strong with Christian values!! Great businesses!!

  15. Sharon DiPiazza

    This hit on Chick Fil A is nonsense. They have NEVER discriminated against gays. They hire them and serve them at their many restaurants. What the founder believes is no ones business. Our local Chick Fil A is swamped 6 days out of the week and everytime someone from the left lies about them their support just goes up.

  16. Will continue to support Chik-Fil-let, Olive Garden, Pizza Hut and Applebees. Food and service at my locations are A+..

  17. Applebee’s has had it’s ups & downs but i think they have made great efforts to improve. We go there often. The wait staff at our location is always on point, friendly and service has been fast and efficient. I say give them another try.
    If you are not happy with either a drink or food , tell them and they will acknowledge your complaint and make it right so you are satisfied.

  18. I love the feedback/comments you received. The customers know best and their comments are right on. Hooray for Chick-fil-A, a great restaurant with pride in christian values; they have the right to promote who they choose. Boo to the corporations, like Coca-Cola, that promote socialist values.

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